Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Job Specific Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner Direct and maintain continuous physical property rounds by Security personnel Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms Resolve, document, and track all security related issues or problems Interact and coordinate activities with Risk Management Respond to all general liability insurance claims Chair property Safety Committee and coordinate all monthly safety meetings Direct the development of hotel safety incentive/loss prevention program Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure Coordinate the timely preparation of all Security logs, shift reports, and other permanent records Maintain driver’s list of hotel employees who are approved to operate company vehicles Review all reports regularly for completeness and accuracy Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns. Compile monthly reports and forward to corporate office Inform General Manager of all matters concerning safety and security Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly Produce weekly schedules Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures Work with hotel department managers to coordinate hotel safety program Work with department managers to develop customized work area safety sheets Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel. Set and maintain standards for all investigations Conduct detailed investigations into work-related injuries Responsible for the search, storage and return of all lost and found items Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff. Conduct an annual inventory of all chemicals used by all departments in the hotel Instruct and supervise new Security personnel during their first few months of employment Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees Oversee TIPS and first-aid training of all Security officers Oversee scheduling of all Security personnel Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information Network with other local hotel Security Directors to discuss security related issues Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms Maintain CCTV security system and radio and paging equipment Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information Maintain comparison statistics: Room losses Total number of incidents Number of employee accidents and resultant cost in terms of money and lost work Number of guest accidents Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures) Coordinate random bag and locker checks as necessary Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards• Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Excellent communication skills - oral and written Outstanding organization, planning, and leadership skills Thorough knowledge of OSHA regulations Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information Agility in multi-tasking Bias toward action Strong investigative skills Able to work a flexible schedule, including weekends and holidays Education: Bachelor degree in related field Experience: Minimum five years experience as a hotel Director of Security or five years law enforcement management experience Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.