About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling will be re-opening to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.

About the role

The Retail Sales Lead is an ambassador of all guest interactions through oversight of the Sterling Wine and Gift shop, in addition to pouring wines, and welcoming all visitors. The Retail Sales Lead will act as shift supervisor to lead by example and direct daily activities of Hospitality Sales Associates in partnership with the Assistant Hospitality Sales Manager.

Key Responsibilities include:

• Set-up and host wine tastings and tours for guests
• Act as a backup for other Hospitality Specialists who are conducting tastings and tours 
• Manage breaks and lunches for assigned team during daily shifts
• Train hospitality staff to achieve both financial results and meet guest experience expectations
• Operate cash registers
• Promote wine clubs
• Pack wine for retail orders.
• Assist in events, private dinners and various site activities
• Assist Merchandise Dept. with restocking, inventory and floor upkeep
• Provide world class customer service to site visitors
• Follow site policies and procedures.
• Complete projects and other duties as directed by Retail Sales Manager

About You

• You have a minimum 2 years wine sales, restaurant and/or hospitality service experience
• You are self-motivated, highly organized, and require minimal day-to-day direction
• You can effectively communicate in English with all levels of employees and consumers, written and spoken, demonstrating strong interpersonal skills.
• You are able to work flexible shifts, weekends and holidays.
• You have a strong knowledge of Napa Valley area, food and wine market in preferred
• You have a basic understanding of wine and winemaking.
• You must be able to travel on occasion to other Company locations. 
• You must be able to lift 40 pounds. 
• You must be at least 21 years of age
• You must have a clean professional appearance and able to represent TWE internally and externally

Culture

 As part of Treasury Wine Estates we bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals. 

Inclusion, Equity and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today!

Pay Transparency Disclosure: The base pay range offered for this position is $23 to $29 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of the Calistoga CA area. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.