Summary

The Customer Liaison role will support and interact with customers to provide and process information in response to inquiries, concerns and requests about operations and services. This role will be located out of the customer facility.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary onsite contact for the customer.
• Communicate with all needed personnel to ensure adequate parts inventory is maintained.
• Maintain accurate records of discussions or correspondence with customers
• Perform detailed inventory functions and communicating findings to both internal and external personnel.
• Analyze statistics or other data to determine the level of customer service the organization is providing.
• Produce written information for customers, often involving use of computer packages/software
• Write reports analyzing the customer service that your organization provides
• Follow proper internal and external alarm processes when inventory issues are identified.
• Develop feedback or complaints procedures for customers to use
• Provide help and advice to customers using organization’s products or services
• Communicate courteously with customers by telephone, email, letter and face to face
• Investigate and solve customers’ problems, which may be complex or long-standing problems.
• Handle customer complaints or any major incidents
• Perform special projects, duties and responsibilities assigned by supervisor.
• Perform all other related duties as assigned.
• Regular and reliable attendance at work

Competencies

• Leadership and development skills
• Communication proficiency
• Technical capacity
• Strong team building
• Interpersonal and motivational skills
• Analytical and problem-solving skills
• Flexibility to adapt to continuous change.
• Attention to detail.
• Delegation
• Customer service orientation
• Initiative

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The associate is occasionally required to sit or stand; climb or balance; and stoop, kneel, crouch or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

This job is performed in a busy warehouse environment with high forklift traffic. Warehouses are subject to seasonal temperatures. Steel-toed shoes, safety glasses and vests are required personal protective equipment (PPE).

Position Type/Expected Hours of Work

Full Time, Exempt. Schedule flexibility for extended or unplanned work hours is required.

Travel

Some travel is expected between locations.

Education and Experience

• High school diploma is required. Associates or Bachelor’s degree preferred
• Ability to use mathematical equations to compute productivity reports
• Knowledge of OSHA standards and proven safety record
• Knowledge of ISO quality systems
• Ability to operate material handling equipment
• Must have strong computer skills and operational knowledge of Microsoft Office applications (Word, Excel, and Outlook)
• Working knowledge in WMS (Warehouse Management Systems)
• Prior experience working in a warehouse and/or working in a JIT (Just-In-Time Inventory) environment is preferred
• Must be able to work in stressful environment and effective resolve conflict

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As an EEO employer, TVS SCS NA is committed to cultivating a diverse and inclusive culture. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, JMolyneaux@tvsscs.com or 636-626-0189] to make a reasonable accommodation request. The employee selected for this role must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship

TVS SCS NA complies with the CPRA: CALIFORNIA PRIVACY NOTICE

https://www.tvsscs.com/wp-content/uploads/securepdfs/2023/02/CALIFORNIA-PRIVACY-NOTICE-1_18_23.pdf