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Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
The Role:
Sway is seeking an Operations Manager to support Sway operations in the Los Angeles market - one of our biggest and KEY markets. The OM will play a pivotal role and you’ll work closely with our Head of Operations and Ops Team as we scale the business in Los Angeles. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, W2 drivers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
ONSITE - LOS ANGELES, CA
What You’ll Do:
Requirements
Basic Qualifications
Preferred Qualifications
Benefits
You'll be excited to join the team because we have:
The Sway Way:
Bring on the Storm
Every Package Matters
Trust your Numbers
Seek Responsibility
Low Ego, High Ambition
Comp - Salary - $80-90K
If you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you!
Full Time
$100k-128k (estimate)
05/03/2024
05/16/2024
returnmates.com
Venice, CA
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