JUNE 30 - UNTIL FURTHER NOTICE SHIFT PREMIUMS

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR

EDUCATION / EXPERIENCE

Must be at least 18 years of age with a high school diploma or GED. A minimum of 2 years of housekeeping , lead or supervisory experience required.

Must be willing to take additional training pertinent to the Casino Housekeeping Department and / or supervisory role.

SUMMARY

Responsible for overseeing the casino housekeeping staff in order to maintain the pristine appearance that guests have come to expect at Grand Traverse Resort & Casinos.

ESSENTIAL JOB FUNCTIONS

• Perform as a working supervisor by spending a percentage of time, as communicated by the Enterprise Manager, on the floor in a frontline or support capacity.
• Assisting the Casino Housekeeping Manager in guiding, coaching, scheduling, training and developing the technical and personal skills of casino housekeeping personnel.
• Assisting in working toward goals of the business and department through monitoring and directing of staff, inventory, and departmental functions.
• Must be willing to perform the duties of Casino Housekeeper.
• Some travel may be required for the needs of the business or for further training regarding the department or the business.
• Preparing and presenting annual appraisal of Casino Housekeepers as well as making recommendations for promotions, transfers, discipline and / or dismissal.
• Coordinating activities of casino housekeeping team to include vacations, personal, sick and other related work schedules.
• Coordinating weekly projects and informing the Casino Housekeeping Manager when accomplished.
• Supervising the Casino Housekeeping Team to ensure that all policies and procedures are followed.
• Performs all interviewing processes including interviewing and hiring.
• Helps to create standards of cleanliness to which housekeepers need to adhere.
• Ensures daily mop change outs.
• Performs spot checks and section walk throughs.
• Report any maintenance / safety problems.
• Ensures accuracy of paperwork.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned by manager.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude.

Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.

Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.

The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.

Must also possess excellent computer skills and be willing to work flexible hours.

SUPERVISORY RESPONSIBILITIES

• Task delegation to achieve maximum results.
• Reinforcement of policies and procedures.
• Monitor department expenditures.
• Maintain in-depth knowledge of all departmental operations.
• Monitor, take part or perform all interviews.
• Staff Performance Evaluations.
• Perform employee disciplinary actions and corrections including hiring and terminating employees.
• Attend seminars and assigned classes for increased job knowledge.
• Kronos and employee records information like absent reports, terminations, and vacation and personal time off requests.
• Maintaining safety and security in the department including all emergency responses and reports.
• Assist in the planning and organization of all departmental functions.
• Ensuring completion of scheduled shift reports and other shift details as required by management.
• Maintain open lines of communication with other departments and within the department itself.
• Assist in creating and administering a mentoring program within the department.
• Oversee departmental training procedures and evaluate effectiveness of the training program.

EQUIPMENT TO BE USED

Computer, vacuum, carpet scrubber, ladders, and heavy-duty industrial cleaners.

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 25 lbs. and be able to stand and / or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.

Position involves a lot of use of the arms, hands and legs for wiping, mopping, sweeping, vacuuming and other duties. Must also be able to handle Industrial Strength chemicals for use in cleaning.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective.

Must be able to work productively under strict time restraints with variable deadlines. Handling a variety of different tasks on a daily basis.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance.

May be required to work in enclosed and / or small areas. Must practice all safety policies, procedures and standards as set by OSHA.

May also be required to climb ladders for cleaning purposes.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.

Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Last updated : 2024-05-20