Position:

Care Navigator

Classification:

Full-time/ Hourly

Department:

Reports to:

Alfonso Peralta

Revised:

12/01/22

Position Summary: A Care Navigator would serve as a support person, advocate, and guide to those individuals and families with critical needs outside existing services offered at Turning Points. The Care Navigator will not only connect clients to appropriate resources within the community, but they will also serve as an advocate and call on the clients’ behalf. They will make appointments, make warm referrals, stay in contact with clients to ensure they are following through with the plan and not encountering further barriers. The goal of the Care Navigator is to improve access to services, enhance coordination, and assist individuals in overcoming barriers to receiving timely, high-quality services.

Essential Duties and Responsibilities:

• Performs the following functions, that include but not limited to:
• Provides support, advocacy, and navigation services to individuals and families with housing instability.
• Identifies and assesses client and family needs
• Guides and informs clients of available community resources
• Facilitates the individual's ability to navigate health/human services, educational and other support systems adequately.
• Advocates on the individual's behalf when there are issues with service providers and coaches’ clients to effectively advocate for themselves
• Provide direct referrals and assure linkages for services based upon eligibility.
• Support and maintain collaborative relationships with key community service providers and stay abreast of information pertinent to a successful referral and linkage.
• Enter data into the Community Services Information Systems (CSIS) in a timely manner.
• Must be knowledgeable of community resource systems.
• May monitor volunteers and/or interns.
• On campus outreach
• Qualification Requirements:
• High School or Equivalent education required
• Must have at least 2 years working within human services field.
• Spanish speaker preferred

Skills Required:

• Effective written and verbal communication skills
• Good computer skills including Word, Excel and Google Suite.
• Planning, project management, organization and time management skills
• Must be dependable, self-motivated, and able to work with minimal supervision while balancing working as a team.
• Solve practical problems and document results using sound judgment.
• Ability to work with multiple agencies in coordinating, planning, and delivering advocacy.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for individuals and families and a positive approach to embracing and managing change.
• Interact effectively with individuals from diverse backgrounds.
• Process and provide feedback in a manner that is sensitive to cultural, linguistic, and psychological needs of participants.

Supervision:

This position reports to the Transitional Development Program manager. The Care Navigator is expected to use and is given considerable latitude for discretion, independent judgment and self-directed time management in planning and executing work to achieve the most effective results. Supervision is minimal concerning day-to-day activities. Work is reviewed retrospectively, primarily in terms of results achieved and the maintenance of effective and harmonious work relationships both internal and external.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully.

This is an office work environment requiring limited physical effort. Position requires visual acuity for reviewing, checking, preparing and maintaining written and computer files. Employee is required to have sufficient hearing to accurately perceive information at normal and spoken word levels. Must be able to demonstrate proficiency with Microsoft Word, Excel and other required computer programs & databases.

The noise level in the work environment is usually moderate.

This job description lists typical responsibilities, tasks, and duties for this position. It is not intended to precisely define or limit the duties which may be assigned to employees.

I have reviewed and received a copy of the job description.

___________________________________________ _______________________

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 30 per week

Application Question(s):

• What interests you most about this position?
• are you a veteran
• What are your preferred number of work hours per week?
• Are you bi-lingual? If so, what language(s) other than English do you speak fluently?

Education:

• High school or equivalent (Preferred)

Experience:

• Working within human services field: 2 years (Preferred)

License/Certification:

• Florida Drivers License (Preferred)
• Florida License (Preferred)

Work Location: In person