Job Description: Essential Duties and Responsibilities The role of the Service Manager is to lead and manage an assigned group of Pest Control Technicians in the completion of their assigned service area. This position is responsible for managing a group of 10-15 Service Technicians in the field, overseeing their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, this role provides safe and effective pest management solutions to evaluate new customers’ needs, maximizes required performance outcomes, keeps records of service activities, and submits reports to management as required. Day-to-day functions of the Service Manager include: Evaluate the quality of work completed and service being delivered Participate in the review and evaluation process of team members Administer, train and coach Technicians Conduct vehicle inspections Conduct regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; Provide guidance and leadership to enable staff to meet these goals and objectives. Conduct daily one on ones with each team member Collaborate with other departments to provide quality training, including 1-1 field training with team members Work with Branch Manager to hire and train new team members Respond to customer’s needs in a professional and timely manner Work with the Communication Center to ensure fluid transfer from phones to field operations Accurately completing paperwork in a timely manner Attend all scheduled training Review and approve employee timecards and paid time off requests Responsible for reviewing and analyzing reports from Azuga and PestPac Daily route optimization Visit trouble accounts for the Branch as needed Participate in 24/7 on-call after hours rotation program Perform other duties as assigned Qualifications and Education Requirements Minimum 2 years’ experience in pest control or in a managerial/supervisory role Must hold a state issued appropriate pest control registrations, licenses, and certifications or the ability to obtain within 90 days of assuming the role A valid driver’s license with an acceptable driving record Legal eligibility to work in the U.S. Availability to work a flexible schedule Availability to work some weekends Required Skills Ability to read, write, speak, and comprehend English Good oral and written communication skills Solid attention to detail Preferred Skills Understands how to manage a team Proficient in Microsoft Office Technical proficiency with computers, smart phones, PestPac, etc. Physical Requirements Must be able to lift to 50 pounds Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces Ability to safely move items and equipment weighing up to 50 pounds Ability to work outdoors in all weather conditions We’re proud to serve you. We’ve grown a lot since we began in 1971, but we’re still focused on making our customers’ lives and our communities better. The technologies we use may have changed, but our commitment to our neighbors never will. The very best quality and service — guaranteed. Turner Pest Control has come a long way — today, we're one of the fastest-growing companies in Florida and South Georgia, and we're ranked in the Top 100 pest control companies in the country. We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers.