We are seeking to fill a Part Time Relief Manager position working with an opportunity for advancement with one of the leading providers of self-storage in the Northern California area. On-Call opportunities available in addition to the regular shifts. The qualified candidate would be energetic, outgoing, self-starter, who has excellent sales, marketing, and customer service skills.

This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This Manager pays close attention to detail and has general sales, marketing, and computer skills.

Responsibilities

· Responsible for the sales, marketing, occupancy, and delinquency management of the facility

· Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries

· Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials

· General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, preparing daily, reports as required by management

· Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management

· Maintains all required tenant documentation in a neat and orderly manner as directed by management

· Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices

· Prepares units for auction as prescribed by law, and company procedures

· Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily

· Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily

· Effectively communicates with management and fellow associates and works well in a small team environment

· Other functional duties as assigned

Work Skills

· Basic Computer Skills are required

· Good organizational and customer service skills

Experience & Qualifications

· Prior self-storage, apartment management or hotel experience PREFERRED but not required

· Self-Storage Software Experience is a plus

· Customer service, retail sales, marketing experience is preferred

· General office and telephone skills are preferred

· Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred

· Ability to pay close attention to detail

· Weekend availability is required

· Possess the eagerness and work ethics to succeed in a customer service environment

Education

· High School diploma is required

Physical Demands

· Move/Traverse: frequently bend, stand, stoop and/or walk

· Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds

· Hearing and Speech: frequently communicates with the ability to hear and talk regularly with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations

· Sight: frequent use of sight to detect images on a computer, office documents, facility objects near and far

· Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

Work Environment

· Regular professional, office business setting

· Frequent outdoor exposure working in outdoor weather conditions

· Noise moderately low

· Recognition of Hard Work and Exemplary Performance

· Clean, Air Conditioned, Friendly Working Environment

We are proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we with applicable state and local laws governing nondiscrimination in employment.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)
• property management: 1 year (Preferred)

Work Location: In person