Turlock Chrysler Dodge Jeep Ram is looking for a Service Advisor candidate who is a hardworking and energetic professional that has a positive attitude.

The Service Advisor is the center of communication for service/repair activities and the connection between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters. The Service Advisor is responsible for listening to thoroughly understand our customer’s vehicle concerns, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

Must have the ability to use time wisely and efficiently.

Bilingual is a plus!

Responsibilities and duties:

• Maintain an Excellent CSI (Customer Satisfaction Index)
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all meetings, trainings, and educational classes as required.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Product knowledge and safety.

Qualifications/Experience

• 1-3 years Auto Dealership experience.
• Broad scope of automotive knowledge.
• ADP/CDK, Automate computer programs experience necessary.
• Pleasant demeanor and an outgoing personality.
• Excellent communication and Customer service Skills
• Problem-solving skills, including the ability to maintain composure under stress.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• A desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.

Send us your resume or apply on our company site to interview with Turlock Chrysler Dodge Jeep Ram OR refer a qualified friend

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to Relocate:

• Turlock, CA 95380: Relocate before starting work (Required)

Work Location: In person