Hi,

Job Title: Sr. Solutions Engineer CA Service Desk

Location: Alexandria, VA - Hyattsville, MD - Washington, DC

Duration: Long term Contract

Job Description:

Sr. Solutions Engineer CA Service Desk

As an Sr. Solutions Engineer CA Service Desk, the resource will support the IT ticketing system that is critical to the daily operations of WMATA. The primary responsibility Senior Solutions Engineer is to configure and support the CA platform supporting key Information Technology Infrastructure Library (ITIL) processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for data center activities.

Responsibilities for Sr. Solutions Engineer CA Service Desk

• Assist with CA Service Desk, CA knowledge Management, CA CMDB, Asset Management, ITIL Virtualization integration for data center servers.
• Participate in the development, testing, and implementation of disaster recovery procedures for critical data center systems.
• Evaluate, analyse and audit production systems processes and server equipment.
• Enable IT Customer Support Self Service for CA Service Desk
• Work with business users to identify and refine business requirements and workflows for add/changes/moves of data center equipment.
• Develop systems integrations and process automation fully utilizing the platform s workflow capabilities.

Qualifications for Sr. Solution Engineer CA Service Desk

• Experience in implementing ITIL processes related to Data Center environment.
• Should have extensive hands-on experience with CA s CMDB tool.
• Should have extensive hands-on experience with CA s Service Desk tool.
• Experience in implementing Asset Management lifecycle.
• Have skills and expertise with scripting; specifically, Perl script.
• Through understanding of the SNMP; OID definitions and Traps
• Understanding of IT Business Service Management
• Have experience working as technical analyst with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone.