TITLE: Server Assistant / Food Runner

REPORTS TO: Front of House Management

FLSA: Non-Exempt / Open to both full time and part time applicants.

Position Summary- A server assistant is responsible for supporting servers and bartenders in executing guest service in accordance with Turf Club / Griff s standards.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• To be completely proficient with the food menu, not only in order to properly describe each dish that is brought to the table but to answer any guest inquiries regarding ingredients or concerns about allergies and dietary restrictions.

• To act as the liaison between the front of the house and the back of house through communication with the service staff members and the expeditor.

• To fulfill any guest requests that may arise as food is being delivered. If he/she is unable to fulfill that request personally, it is his/her responsibility to find another team member who can be of assistance.

• When delivering food, always providing a brief description of the dish never dropping and dashing.

• Alerting guests of anything out of the ordinary with a dish if something is exceptionally hot or providing directions about dishes that may require a unique means of going about their enjoyment.

• To be able to carry multiple plates and remember their precise destinations at one time.

• Clear plate ware, flatware and glassware from guests and carry to dish area, bar area or otherwise designated areas for soiled equipment. Replenish all of the aforementioned for guests when necessary.

• Assist in preparing and serving coffee, tea and other beverages if necessary.

• Attend to any guest requests and relay to servers, bartenders and managers when needed.

• Keep service stations clean, neat, and orderly.

• Handle all dining equipment with care and respect.

• Always maintain a positive, and team-oriented demeanor.

• Assist in housekeeping tasks when asked and follow direction.

• Adhere to all Company policies, procedures and practices including health & safety, and loss prevention.

• Any other duties as assigned by management.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate.

• Ability to handle stress under pressure.

• Willingness to maintain a clean, healthy, and safe working environment.

• Ability to coordinate multiple activities with attention to detail.

• Ability to work independently, with minimal supervision

Physical Demands and Work Environment

• Ability to freely access all areas of the restaurant including dining room floor, outside cafe, kitchen, prep area, washrooms, etc.

• Ability to be flexible with job demands and open minded when being asked to complete tasks.

• Ability to operate and use all equipment necessary to run the restaurant.

• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds.

• Ability to work varied hours/days as business dictates.

The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires employees to work in close quarters with other employees and/or guests which may result in physical, non-sexual contact with other employees and/or guests.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot liquids. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship