Our client is a leader in the responsible development and reliable and safe operation of North American energy infrastructure. They are one of the continent’s largest providers of gas storage and related services.

They are currently looking for an Intermediate Network Technician for Houston, TX location.

Job Description:

Considered a fully functional network administrator; Second point of escalation for issues that cannot be resolved by junior network administrators; Helps support junior network administrative staff in managing challenging stakeholder relationships and as an end to end understand of the clients business needs and processes. Ensure that the junior network team is resolving network related escalated incidents in a timely and efficient manner.

Summary:

The Network Operations Analyst is responsible for the day-to-day monitoring, maintenance, and support of the organization's network infrastructure. This role works closely with the IT operations team to ensure the availability, security, and performance of critical network systems and services. The Network Operations Analyst proactively identifies and resolves network-related issues to minimize disruptions and maintain service level agreements.

Essential Duties and Responsibilities:

• Monitor network performance, bandwidth utilization, and event logs to identify potential problems
• Perform regular maintenance tasks such as software updates, security patching, and backups on network devices
• Troubleshoot and resolve hardware and software-related issues on routers, switches, firewalls, and other network equipment
• Implement and test network failover, disaster recovery, and business continuity plans
• Collaborate with server, security, and application teams to ensure end-to-end system health
• Document network configurations, change management processes, and operational procedures
• Maintain accurate network inventory records and asset management information
• Analyze network metrics and trends to identify optimization opportunities and make recommendations
• Provide on-call support and after-hours incident response as needed
• Participate in the design and implementation of new network architectures and technologies
• Assist in the development of network-related policies, standards, and best practices

Required Skills and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in network administration, operations, or IT support roles
• In-depth knowledge of network hardware, protocols, and technologies (e.g. LAN, WAN, switching, routing)
• Proficient in administering and troubleshooting common enterprise network services and security solutions
• Strong analytical and problem-solving skills to identify and resolve complex technical issues
• Experience with network monitoring, automation, and scripting tools (e.g. Cisco, Wireshark, Python)
• Understanding of server, storage, and IT security best practices as they relate to network infrastructure
• Excellent written and verbal communication skills to document procedures and collaborate with cross-functional teams
• Certification in network-related technologies (e.g. Cisco, CompTIA) is preferred
• Ability to work effectively in a fast-paced, 24/7 IT operations environment

Job 70616