This recruitment will establish an employment list to fill current and any future vacancies within the Department of Child Support Services. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Multiple vacancies with Tulare County Department of Child Support Services (DCSS) located in Visalia and Porterville.

Typical Duties

Employment Standards

Option 1:
Education:
Equivalent to completion of the twelfth (12th) grade.

Experience:
Three (3) years of paid, full-time, experience working in a customer service environment which included resolving customer concerns.

Option 2:
Education:
Completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university.

Experience:
One year of paid, full-time, experience working in a high-volume customer service environment which includes resolving customer concerns.

Knowledge of:
Basic math, including percentages and decimals to compute items such as net income and support payments. Automated computer systems and working knowledge of work processing software. Principles, practices and procedures for providing effective, responsive and prompt customer service. Office practices and procedures including equipment and software operations.

Skill/Ability to:
Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers. Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment. Multitask, prioritize and organize work according to departmental operating requirements. Promote and support an environment of cooperation and respect. Proof read for typographical, grammatical and mathematical errors. Maintain systematic and accurate records Maintain confidentiality of all information. Follow and comply with rules, regulations, policies, procedures, work standards, expectations and guidelines of the department. Deal tactfully and professionally with members of the public, department, professionals and representatives of other county departments. Provide prompt, efficient and responsive service. Work effectively within a team setting and independently. Completes appropriate and timely follow-up work. Identify best practices to improve team efficiency. Interpret, apply and explain technical terms, laws, rules, regulations, policies and procedures Listen and understand information and ideas presented by customers. Recall details of conversations, regulations, policies and procedures related to Child Support Services. Interact effectively with emotional and sometimes hostile members of the public. Write clear, concise, grammatically correct reports, letters, notes, narratives and memos. Document inquiries and responses according to defined procedures. Research and extract factual information from a variety of records and other sources. Apply general rules to specific problems to produce answers. Develop sound recommendations based on information or data collected, compiled, organized, and reviewed. Learn and perform the techniques and procedures employed in governmental collection activities. Skill and ability to analyze and negotiate.

License/Certificates:
Possession of, or the ability to obtain an appropriate, valid California driver's license.

Additional Information

Conditions of Employment
As this position requires access to Federal Tax Information, employment is conditioned on successful completion of a background investigation and a reinvestigation within every 5 years thereafter. A background investigation includes FBI fingerprinting, a check of local law enforcement agencies where he subject has lived, worked, and/or attended school within the last 5 years, and if applicable, of the appropriate agency for any identified arrests, and Employment Eligibility Verification using E-verify will be required on the first day of employment.

Bargaining Unit 3

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount:An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance:A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement:The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave:12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11 years of service)
Limit of 300 hours.


Sick Leave Accrual:12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D:$10,000; Provided by Standard Insurance Company.

Disability Insurance:Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation:A voluntary deferred compensation plan is available.


To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.