Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position supports the Case Managers by providing technical assistance to ensure implementation of discharge arrangements for all patients. Interfaces with external agencies such as nursing homes, medical equipment providers and insurance companies to facilitate a patient's move to the next level of care, regarding discharge resources and financial resources.

Job Description

Minimum Qualifications:

1. High School Diploma or equivalent.

2. Two (2) years' experience in a clinical office management or discharge planning setting.

Preferred Qualifications:

1. Associate's degree.

2. Bilingual.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Develops and maintains an ongoing directory of all resources essential for discharge.

2. Collaborates with Financial Coordinators and Case Managers to identify appropriate financial resources/entitlements and assists patients/families with application process.

3. Under the supervision of Case Managers, communicates with payer regarding Discharge service benefits Maintains daily contact with managed care providers and other third party payors, providing clinical information and requesting authorization of discharge services.

4. Under the supervision of Case Managers, initiates referrals for rehab and long-term hospitals for all payers indicated.

5. Develops and maintains a centralized nursing home calling system to determine bed availability.

6. Identifies and arranges appropriate resources necessary to expedite discharge (e.g., transportation, homemaker, DME, Discharge envelopes).

7. Works collaboratively with Social Work Services to expedite discharges.

Physical Requirements:

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.

2. May be exposed to dust and other typical office-like discomforts.

3. Manual dexterity using fine hand manipulations for computer keyboard operation.

4. Requires ability to see computer screen and read reports.

5. Requires ability to hear instructions from physicians and other clinical or nursing staff.

6. Some exposure to hazardous materials (blood, etc.).

Skills & Abilities:

1. Excellent communication and interpersonal skills.

2. Ability to identify and negotiate boundaries of accountability and authority with multiple disciplines.

3. Demonstrates independent initiative and the ability to follow-up on details.

4. Must have excellent organizational skills and be detail oriented.

5. Demonstrates high energy level; ability to prioritize demands and the ability to perform multiple tasks simultaneously.

6. Ability to work in an automated office environment.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .