Core Responsibilities:

• Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.

• Effectively communicate Tuesday Health services, overcome objections, and answer questions.

• Deliver social interventions during the initial conversation; triage members to the appropriate level of support based on their needs.

• Connect members to services available to meet their needs during the initial conversation.

• Provide ongoing telephonic customer service to members and their caregivers.

• Initiate creative strategies to facilitate member contact.

• Maintain performance accountability around member enrollment and participation and achieve performance targets.

• Adhere to Tuesday Health information security and privacy requirements.

• Leverage reporting and dashboards to prioritize outreach to members.

• Successfully meet and/or exceed engagement targets.

What We Are Looking for

• Active and unrestricted Licensed Clinical Social Work license

• Minimum of three (3) years of experience in an outreach or customer service role, preferably in healthcare

• Medical Assistants are highly encouraged to apply

• Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team

• Demonstrated ability working in a matrixed environment

• The ability to communicate effectively and persuasively is required

• Exceptional verbal communication skills, and effective presentation skills

• Discretion and adherence to upholding patient information.

• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred

• Leadership, communication, collaboration, and problem-solving skills

• Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver

What We Offer:

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry

• Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.

• Remote work with multiple onsite sessions each year to maximize collaboration and team building

• A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way

• Meaningful work each day; we care deeply about our mission, our patients, and each other

If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you.

Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized candidates tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit! At Tuesday Health, we value a diversity of background, experiences, and perspectives. We believe this improves our organizational effectiveness and aligns with our commitment to the well-being of our communities.