Attendant MB Cafe Job Details Level Entry Job Location Mont Bleu Resort Casino and Spa - Stateline, NV Position Type Full-Time / Part-Time Education Level None Travel Percentage None Job Shift Any Job Category Customer Service Description For full time team members we offer an excellent benefits package, up to 12 days of PTO the first year of employment, and 401k match!

SUMMARY : Responsible for the serving all products to guests, coordinating service with other employees, while complying with facility / department standard operating procedures to ensure the highest quality of guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates beverages for guests according to established recipes and procedures and individualized requests. Process all orders in a timely and efficient manner.
• Delivers Legendary Service to all customers by acting with a "customer comes first" attitude and connecting with the customer.

Responds to customer needs and says thank you to every customer.

• Assist customers in the selection and purchase of specialty coffee beverages.
• Operate and balance computer cash drawer and take payment from guest(s) when assigned. Properly process transactions, involving cash, credit card or other forms of payment.
• Adhere to all state, county, and federal regulations, and the Company's internal controls, policies & procedures.
• Maintain cleanliness and organization in all assigned service areas, seating, and storage areas.
• Maintain stock on service items and replenish as required.
• Must be knowledgeable of all the offerings at the Cafe and be able to educate guests on the products and services.
• Must follow the Thoughtful Service model at all times.
• Other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and / or EXPERIENCE

High school diploma or equivalent required. Six months related experience and / or training; or equivalent combination of education and experience.

Must be able to work with the public, presenting a clean, courteous image.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to maintain a current Health Card or other required certifications as required by geographical area of the property.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers.

COMPUTER SKILLS

Must be able to operate Point-of-Sale system accurately.

REASONING ABILITY

Planning, Remembering Details, Using Arithmetic, Reading, Discriminating colors, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Examining & Observing Details, Remembering names and Faces.

PHYSICAL DEMANDS

Standing, Walking, Reaching, Kneeling, Carrying, Pulling, Hearing, Lifting 35lbs, Bending / Stooping, Observing, Stretching, Pushing, Turning, Balancing.

WORK ENVIRONMENT

Inside, Noisy, Changing Temperatures.