General Manager (VP Level Operations)
Multi-Venue Complex
Industries: Hotel, Sports Complex, Stadium, High-end Fitness Complex, High-end Wellness Center
Excellent Salary, bonus, PTO, Benefits and more**
Location: Arlington/Alexandria/Fairfax or surrounding area in Virginia (actual location confidential)
OPERATIONS | MANAGEMENT | SALES | MULTI VENUE FACILITIES | P & L RESPONSIBILITIES
Our client is aspiring to be a top Brand in the Fitness, Wellness, Recreation, Sports, and Hospitality industries in the United States. This position reports to the Chief Operating Officer and has at least 4-5 Director level direct reports. We are looking for a Hands-on General Manager with at least 7 years of experience as a GM, Director, or other high leadership position with a large or multi-venue complex in the areas of Hotel, Resorts, Sports Complex, Stadium, Country Club, High-end Fitness Complex, High-end Wellness Center or related.
As the General Manager, you will oversee all aspects of operations, ensuring exceptional service delivery, financial performance, and guest satisfaction. This is an incredible opportunity to be at the forefront of innovation in the industry, shaping the future.
The General Manager is responsible for ensuring efficient and effective operations of the multi-venue facilities. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business.

• Hold yourself and your team accountable to high standards of operational excellence.
• Performance and provide situational leadership with ongoing and constructive feedback/development to drive profitability through service, sales, and key performance indicators.
• Provide strategic leadership and direction to all departments within the facility.
• Develop and implement operational plans to achieve business objectives, including delivering EBITDA results and managing controllable costs.
• Review Daily KPIs and identify trends to find opportunities for improvement or praise.
• Understand and manage business metrics, using current reports to drive the business.
• Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
• Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.
• Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed.

FINANCIAL MANAGEMENT & BUDGETING and OPERATIONS

• Evaluate and monitor forecasted budgets to achieve financial objectives.
• Monitor and approve Profit and Loss expenses, with a strong emphasis on labor and payroll.
• Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position/department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws.

POSITION REQUIREMENTS & EXPERIENCE

• Bachelor's degree in Business Administration
• 7 years as a General Manager, Director or similar leadership role in Hotels, Resorts, Sports Complex, Stadiums, Country Clubs, High-end Fitness Complex, High-end Wellness Centers or related.
• Strong business acumen and financial management skills.
• Exceptional communication, interpersonal, and leadership abilities.
• An Approachable leader with the ability to professionally engage with customers and the entire staff.
• Strategic thinker with the ability to drive innovation and change.
• Passion for delivering exceptional guest experiences and improving the overall member experience.
• A sense of urgency regarding customer service and sales results, with proven negotiation skills.
• Superior managerial, communication, and interpersonal skills.
• Highly organized with a detailed orientation and proven follow-up skills.
• Ability to work independently, prioritize responsibilities, and multi-task with an appropriate level of urgency.

Compensation

• Salary $180K- $200K (under review), 35% bonus, Benefits (Medical, Dental, Vision), unlimited PTO, 401K Match, Holidays, and more
• Local candidates within a reasonable commute preferred (Relocation for the right candidate)
• Flexible on-site work schedule

Apply
Please submit your resume in a word document ASAP.
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