Company Description
Gourmia stands as a trusted name in the world of kitchen appliances, focusing on innovative, quality-driven products that cater to modern culinary needs. Our diverse product range of air fryers, smokeless grills, and other kitchen innovations are prominently displayed on the shelves of major retailers like Walmart, Costco, and Target. We're not just about products, though; we're about people. Our team, drawn from diverse backgrounds, collaborates daily to design and produce appliances that make cooking simpler and more efficient. We value a culture of mutual respect, learning, and growth, ensuring that every member feels valued and has the resources they need to succeed. When you join Gourmia, you're not merely finding a place of work but an environment where your skills are nurtured, your efforts are recognized, and your professional growth is a shared priority. We believe in doing things the right way - not just in our products, but in our commitment to our team's well-being and development. Come be a part of a grounded, future-focused company that's dedicated to quality, innovation, and its people.
Job Description

• Study and obtain a working knowledge of all products, manuals and FAQ's
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Follow-up with customers to make sure that all customer needs are met and understood
• Confer with other supervisory or managerial personnel and recommend changes in order to avoid recurring customer complaints
• Learn each appliance, part, function and setting
• Learn to use each product in the company test kitchen to gain hands-on expertise
• Study packaging and user manuals, focusing on detail to gain in-depth knowledge of each product
• Professionally and courteously answer all customer inquiries via phone and email using thorough, detailed knowledge of each product the company sells

Qualifications

• Bilingual Spanish speaker a must
• Experience in customer support via phone and email
• Desire and ability to study and obtain a working knowledge of all products and manuals
• Ability to successfully handle multiple tasks and work in an organized and self-supervised manner
• Familiar with MS Office system, Word, Excel. Knowledge of Zendesk a plus
• Excellent communication skills
• Desire for customer satisfaction
• Problem solving skills

Additional Information
Working Conditions:

• Office-based role in Brooklyn, NY, with potential for on-location shoots.
• Handling of various videography and photography equipment.

Compensation: $20-$23/HR at 40 hours a week