Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Provides accurate and timely resolution to partner inquiries regarding Global Payments merchant processing solutions. Develops thorough understanding of partners’ use of APIs, websites, file transfer and other systems.

Identifies and escalates issues to additional teams for resolution.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.

Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services.

Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.

Use databases or other computerized systems to maintain up-to-date documentation.

What Part Will You Play?

Maintains positive, timely and accurate communications with partners and clients

Leverages various tools and technologies to research and resolve issues

Handles inbound phone call and email tickets

Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalate.

Supervision - Works under team leaders to ensure accurate and thorough resolutions

Problem Solving - Ability to solve problems using experience and good judgment.

Effective Communication - Demonstrated effective written and oral communication skills

Technical Aptitude - Learns how to interpret and communicate technical concepts

Participates in rotation of on-call incident management responsibilities

What Are We Looking For in This Role?

Minimum Qualifications

Associate or Bachelor’s degree or equivalent training and experience

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Experience with financial technology a plus
• Familiarity with SQL, XML, JSON, SOAP, Splunk, ticketing systems etc

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships internally.

• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - Ability to solve problems using experience and good judgment
• Effective Communication - Demonstrated effective written and oral communication skills
• Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Last updated : 2024-03-25