Description

Get to know us:

TSAOG Orthopaedics and Spine is a large multi-specialty physician group. We have been here since 1947 and were not going anywhere. We take a big part in Community outreach with our Light Charity program. If you are looking for a team that enjoys Laughing, is Family orientated, and has the work hard play hard mentality, then this company is for you. We value Respect, Communication, Accountability, Dependability and Compassion. A place where you can rely on great Teamwork and Integrity. We are a place that is true to its values. If this is what you are looking for then look no further.

Summary of position:

We are looking for a sharp, ambitious, and enthusiastic Clinical Coordinator to join our team. The successful candidate is someone that is passionate about working in a care team model with a personal responsibility of providing care for our orthopaedics patients and clinical support to the team. The right candidate will be able to provide an exceptional patient care experience that promotes healing and recovery, and having an attention to detail mindset while being caring and compassionate.

If you're a people person looking to join an amazing company in the world of Orthopaedics, this is the place for you!

EMR experience, clinical knowledge is a must. Medical certification required.

What You’ll Do:

• Interacts with administrative and clinical staff including front desk, medical records, and ancillary services (when applicable) to ensure coordination of patient care. 
• Oversees the day-to-day clinic activities and clinic schedule. 
• Prepares clinic for each day prior to start of clinic (MA will not be prepping). 
• Assists MA as much as possible during clinic (ie: running, taking vitals, injection set up, etc.) 
• Assists physician to ensure clinic runs smoothly and on time. 
• Enter orders given by physician/extender by the end of the business day.
• Maintains surgical schedule and serves as liaison between staff and authorization department. 
• Enters clinical charges into Athena.
• Coordinates scheduling of patient testing, ensures follow-up appointments with physician or extender are scheduled by the end of the day. 
• Coordinates visco injections. 
• Documents patient phone calls and prescription refill messages with combined effort of surgical coordinator.
• Ensures patient calls are retrieved and returned by the end of the business day.
• Works with team on phone and Athena documentation tasks (buckets). 
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims in coordination with surgical coordinator. 
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed. 
• Analyzes average patient wait times and makes recommendations for improvement as needed. 
• Coordinates Physician/Extender meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients with surgical coordinator. 
• Ensures regulatory compliance and reports issues to Clinic Manager as they arise.
• Ensuring all authorizations (commercial/work comp) are obtained prior to clinic.
• Late policy – You will have a 7 minute grace period. If you are more than 7 minutes late 3 times in a 30 day period (unless approved by your manager), you will receive a verbal warning. Anything over 3 will constitute a write up. This will reset every 30 days. 

What You'll Need:

• High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
• Minimum of two years clinical experience with supervisory responsibility.
• Must have clinical knowledge. Familiar with automated practice management systems and/or EMR such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.)..
• Must demonstrate strong and effective communication skills. Must be able to lead by example effectively. Excellent planning, organization and task managements skills. Ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation is required..
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
• Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.

Qualifications