JOB DESCRIPTION

We are looking for skilled GREETERS to join the Duke’s La Jolla team! The starting rate is $16.85/hr plus tips (The combined rate is ~$20-$28/hour). We are especially looking for candidates available to work weekends and holidays. A minimum of three days availability is required. Other scheduling availability is subject to review upon application.

No previous work or restaurant experience is required! This is an entry-level position with opportunity to learn and advance into other service roles. Hourly wage may increase as early as 30-days after training based on job performance.

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free therapy for all employees through Talkspace
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off: Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

POSITION SUMMARY

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist them with their dining arrangements.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.
• Effectively organize and utilize restaurant reservation wait sheet.
• Operate the electronic pager system according to wait sheet and table availability.
• Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance. Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

JOB REQUIREMENTS

POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of the customers’ needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

SKILLS & ABILITIES

• US Work Authorization Required. We use E-Verify to confirm Employment Eligibility Verification.
• Reliable transportation required.
• Experience: No previous experience required, however it is preferred.
• Computer Skills: None required; however, experience with Point of Sale System a plus.
• Certificates & Licenses: Must take and pass all training tests 90% or higher.
  • California Food Handler Certificate - Must be obtained within 30 days from hire date. Training provided if applicant does not have a valid California Food Handler Certificate.
• Must be at least 16 years of age.

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)

• Stand Constantly
• Squat or Kneel Occasionally
• Walk Constantly
• Bend Frequently
• Use hands / fingers Frequently
• Lift/carry 11-20 lbs Constantly
• Reach Outward Frequently
• Lift carry 21-50lbs Occasionally
• Reach above shoulder Occasionally
• Push/pull 10-25lbs Frequently
• Climb (stairs) Frequently
• Push/pull 26-40lbs Occasionally
• Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes)

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high-pressure.

T S has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and T S reserves the right to change this job description and/or assign tasks for the employee to perform, as T S may deem appropriate.