At Tryon Solutions, we are changing the game for how customers as they look to streamline their supply chain operations and implement, upgrade or improve their software execution platforms with our industry-leading professional services approach. We are looking for a Senior Technical Analyst excited about assisting customers with their system and other operational and technical consulting needs with a knack for problem-solving. The position requires strong communication skills, the ability to work in a team environment, a desire to learn and contribute, and excel in the use and application of Blue Yonder software.

How you’ll contribute:

• Work with customers using Blue Yonder (formerly JDA) Warehouse Management and complementary applications (Workforce Management, Parcel, Web Visibility, Integrator, Event Management) to understand operations, processes, and challenges
• Helping team and customers to resolve production issues
• Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc).
• Provide estimates to project managers of complex work and resource requirements
• Resolve defects found during testing
• Develop extensions to the Blue Yonder Warehouse Management and complimentary applications through the use of SQL, MOCA (Blue Yonder’s proprietary scripting language), JAVA, C, PERL, VB Script, and PHP
• Develop reports and labels (Zebra ZPL Script and Jasper Reporting, a plus)
• Participate in self-study and classroom training to become certified in the Blue Yonder Warehouse Management System. 

Strengths you’ll bring:

Minimum Required Qualifications

• Bachelor's degree in Supply Chain Management, Business, Computer Science, Engineering or related field of study
• Five (5) years of experience supporting Blue Yonder supply chain solutions
• Should have experience solving different type of P1 / P2 / P3 / P4 incidents
• Strong experience with SQL programming languages
• Good experience with JAVA and C programming languages.
• Strong technical programming background in Oracle, PL/SQL, Java, .NET, Web Services
• Strong understanding of SDLC and other change management disciplines
• Strong understanding of Supply Chain Planning processes and concepts

Represent Yourself & Tryon Solutions

• Excellent communication, analytical, interpersonal, and organization skills required 
• Tap into your analytical and organizational skills to solve unique challenges - the details matter
• Focus on customer needs and translate business user specifications into technical specifications
• Dive in as a self-starter with a can-do attitude who takes ownership of project deliverables
• Be fluid; adapt from working independently to working in a team environment

The culture we foster:

Through respectful and transparent communication at all levels, Tryon Solutions nurtures a strong culture of dedication between individuals and teams, with emphasis on life-work harmony. We are responsible for each other, our teams, and our customers, and we love to have fun!

You could be the right fit at Tryon Solutions if you also value…

Working Environment:

Reasonable accommodation(s) can be made; if there is a need, please let your direct supervisor know.

While in the office

• General office/home office environment with sitting/standing 6 hours a day while working on a computer
• Use of monitors, keyboard, mouse, phone(s); utilize different software and communication methods; company and team meetings regularly

While on-site with customers

• Travel including air, car rental, overnight hotel stays, mass transit
• Combination of warehouse and office environments: standing and sitting where space is available; using Tryon Solutions equipment and software
• Frequent meetings with clients and end-users
• Follow travel policies and guidelines
• Follow on-site safety guidelines

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice as business needs evolve. Tryon Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.