Description

Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. 

RESPONSIBILITIES

• Process guest check-ins and check-outs

• Listen to guest inquiries and provide appropriate responses

• Set up accounts for each guest checking including payment method

• Make reservations in the computer

• Prepare guest packages for arrival

• Communicate guest information to required personnel 

• Maintain confidentiality of all guests and hotel information

• Employ attention to detail in order to ensure security of guest room access. 

• Address guest requests or problems immediately. Notify the manager when appropriate.

• Print and distribute daily/weekly reports
• Work daily with housekeeping to keep an accurate record of each room status

QUALIFICATIONS

• Shifts are available for weekday/weekends and holidays, as well as morning and evening.

• Previous customer service experience required • Previous hotel front desk experience beneficial 

• Ability to communicate both verbally and in writing in English with guests.

• Ability to learn and use computer systems required 

• Ability to work as a team with all departments

• Ability to make concise decisions with the situation provided

• Ability at times to work well under pressure.