Customer Success Manager, Life Science Partners

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for two weeks during the year for Truveta Planning Weeks.

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time.

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

The Opportunity

The Customer Success Manager will report to our Director of Life Science Success on the Life Science Partner team. They will focus on facilitating strategic engagement and expansion of Life Sciences partner relationships. These critical partnerships represent Truveta’s foundational learning community. The Manager will participate in the onboarding, training, education and encouragement of Truveta’s newest Life Science Partners.

Responsibilities:

• Support a portfolio of Truveta customer relationships across a range of research needs. This includes but is not limited to: new customer onboarding, ongoing customer education and training, and responding to ad-hoc customer requests.
• Collaborate with the Life Science Customer Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
• Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers.
• Build operational efficiency. Collaborate with Customer Success function to maintain and improve internal team processes, standards, and workflows.
• Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta.
• Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution.
• Maintain internal visibility at Truveta as a customer advocate and voice.
• Occasional but mandatory domestic travel (~5x/yr).
• The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based.

Required Skills:

• 4 years of experience working in a field which developed exposure to and understanding of real-world data, real world evidence, public health research, or regulatory submissions. 
• 2 years of experience in customer success, account management, or consulting, ideally with a focus on Life Science customers.
• Strong project management skills, great written and oral communication, and a willingness to ask questions.
• Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously.
• Proactive mindset that can operationalize implementable solutions and quickly solve problems.
• Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy.
• Understanding of scientific and/or technical information and ability to communicate to less familiar audiences.
• Maintains a high degree of professionalism and enthusiasm

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.

We Offer:

• Interesting and meaningful work for every career stage
• Great benefits package
• Comprehensive benefits with strong medical, dental and vision insurance plans
• 401K plan
• Professional development & training opportunities for continuous learning
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave
• Regular team activities (virtual and in-person as soon as we are able)
• The base pay for this position is $124,000 to $150,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options.

If you are based in California, we encourage you to read this important information for California residents linked here.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements.