SUMMARY :

The Retail Lending System Administrator is responsible for ensuring daily workflow of the Retail Lending Department by providing guidance to the Retail Lending Department staff and assisting in the completion of processing files.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by the supervisor and / or Trustco Bank’s Board of Directors.

• Maintain all sections of Encompass settings ex : Business Rules, Documents, Custom Forms
• Monitor Encompass performance metrics by monitoring logs, recommending changes and correcting encountered issues.
• Complete all Encompass Administrative work in Test Environment and submit development work to senior management prior to major releases.
• Support branch personnel on functional applications and provide associated training and support of new features and functionality.
• Provide feedback on ways to improve internal team processes to increase efficiencies.

REQUIRED EDUCATION / EXPERIENCE :

• A bachelor’s degree in a business-related field or equivalent level of education and experience.
• Supervisory experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.

A Bachelor’s degree in business related field.

POSITION TYPE / EXPECTED HOURS :

This is a full-time position. Office hours Monday Friday 8 : 30am 5 : 00pm and some Saturdays. Evening and weekend work may be required as job duties demand.

TRAVEL :

Travel using personal vehicle, occasional overnight travel. Valid driver’s license required.

LANGUAGE SKILLS :

Must be able to speak, read, write, and understand the primary language(s) used in the workplace ; bilingual skills a plus.

Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures.

Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
• Ability to communicate both in person and / or by telephone.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Last updated : 2024-05-24