Position Overview
The Customer Service Representative is a clinic-based position.The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front desk operations run smoothly.
Scope of Responsibilities

• Model the TrustCare Health values of compassion, accountability, respect, and efficiency at all times and with every interaction both internal and external stakeholders
• Warmly welcome and greet patients and visitors
• Register patients according to established protocols
• Assist patients with completing any necessary forms
• Ensure patient information is accurate and up to date including insurance billing information
• Maintain and manages patient records while following HIPAA guidelines
• Manage incoming calls
• Collect patient co-pays, deductibles, and past balances
• Ensures the clinic reception area is well maintained, including the patient waiting areas and restrooms.
• Safeguard patient privacy and confidentiality at all times
• Complete other clerical duties as assigned
• Provides a warm welcome and thankful exit to patients
• Politely calls patients by their name
• Inquiries if all aspects of the patients visit exceeded expectations and notes any deficiencies for forwarding to the Customer Service Manager for service recover action

Competencies

• Strong communication skills
• Problem resolution
• Results driven
• Customer service skills
• Commitment to maintaining confidentiality
• Detail oriented
• Strong organizational skills; ability to multi-task

Minimum Qualifications

• High school diploma or equivalent
• Two years of customer service experience

Position Details:

• Full-time
• Non-Exempt
• Hours of Work - Rotating schedule - 12-hour shifts
• Work Environment - This position operates in a clinic setting and requires use of standard office equipment. Work is primarily sedentary in nature.

Other Duties
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required for this position.Duties, activities, and responsibilities may change at any time with or without notice.
EEO Statement
TrustCare Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees