What are the responsibilities and job description for the Customer Service Rep position at TrustCare?
About TrustCare
At TrustCare, we’re not just another healthcare provider—we’re here to make every patient experience amazing. From simplifying the healthcare process to delivering exceptional, convenient care, we’re committed to putting patients first in everything we do.
Our Customer Service Representatives play a vital role in bringing our mission to life. They are often the first point of contact, creating a welcoming, supportive environment where every patient feels valued, cared for, and understood. Whether it’s a friendly greeting at the front desk or a helpful conversation over the phone, every interaction matters.
If you’re passionate about connecting with people, thrive in a fast-paced environment, and want to be part of a team committed to delivering best-in-class care to every community we serve, we’d love to meet you.
Your Role
As a Customer Service Representative (aka “CSR”), you’ll be the friendly face (and voice!) of TrustCare—helping patients feel comfortable, informed, and cared for from the moment they walk through the door. You’ll keep things running smoothly at the front desk, ensure accurate records, and provide thoughtful support that sets the tone for an outstanding care experience.
What You’ll Do
- Greet patients and guests with genuine warmth and professionalism.
- Help patients through the registration process and ensure forms are completed with ease.
- Keep patient records accurate and up to date, including insurance and billing information.
- Answer incoming calls and guide patients with helpful, courteous responses.
- Collect co-pays and outstanding balances in a respectful and timely manner.
- Maintain a tidy, organized front desk and reception area—creating a space that feels welcoming.
- Prioritize patient confidentiality and protect privacy at all times.
- Support the clinical team with general administrative tasks as needed.
- Send each patient off with a kind farewell and gather any feedback for service improvement.
What We’re Looking For
- A passion for helping others and making every patient feel seen and supported.
- Clear, compassionate communication skills—whether in person or over the phone.
- A calm, solutions-oriented approach to problem-solving.
- Attention to detail, with strong organizational and multitasking abilities.
- A commitment to confidentiality and respect for patient privacy.
- A positive attitude and a team-first mindset—you’re always ready to lend a hand!
Qualifications to Shine
- High school diploma or equivalent.
- Prior experience in customer service (healthcare preferred, but not required!).
- Familiarity with medical terminology and insurance processes is a plus.
- Comfortable working with computers and standard office equipment.
Why TrustCare?
When you join TrustCare, you become part of something bigger than a clinic—you join a team dedicated to making healthcare simpler, more accessible, and truly exceptional. Here, every day is a chance to make a meaningful difference by creating amazing experiences for our patients and supporting each other like family. Together, we’re shaping the future of healthcare in our communities, one interaction at a time.
Position Details & Work Environment
- Type of Role: Fulltime, Non-Exempt
- Schedule: Monday through Friday, 8am to 5pm
- Setting: Clinic-based, primarily front-desk and phone-based, with a focus on hospitality and efficiency
- Physical Demands: Mostly sedentary with standard office tasks
Other Duties
This job description is intended to highlight the core responsibilities of the role, but we’re a team—and sometimes that means stepping outside the usual to pitch in where needed. Duties may shift as our needs evolve.
Equal Opportunity Employer
At TrustCare, we celebrate diversity and are committed to building an inclusive environment where everyone feels welcome and valued.