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If you’re reading this, you likely know firsthand the pressure veterinary hospitals have been under the last few years. With over 23 million new pets in American homes, the veterinary profession has been at a near breaking point with ER hospitals and general practices at max capacity the past few years. The challenges are many and there’s no instant fix, but we see an opportunity to help.
At Truss Vet, we envision a more compassionate world where quality of life is elevated; where there is joy in the human-animal bond, unencumbered by poor health, limited resources or inadequate access to care. Our mission is to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people.
So where do we start? We are developing veterinary urgent care facilities that deliver exceptional care experiences and promote the well-being of our entire team. Truss Vet treats non-life threatening emergencies that don’t belong in the ER but may not fit into the busy day of a general practice. It’s kind of like human urgent care, but our model is so much better.
As a Tele-triage Nurse, you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a “magic moment” from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure! :)
And did we mention you’ll be working out of our colorful new clinic at University Hill in Durham? And helping to define a new category in veterinary medicine? This will involve helping the community understand our niche, maintaining points of contact with referral hospital partners, triaging cases, attracting new clients and staff, and much, much more. It will be the most challenging – but also rewarding! – opportunity of your career. Will you join us?
You’re a great fit if:
We believe in:
A little bit about our clinic:
Compensation & Benefits:
Our Values Statements:
If you’ve made it this far, you’ve passed your first test, and we can’t wait to meet you! For more information, check us out at www.trussvet.com.
Full Time
$81k-132k (estimate)
02/22/2024
04/30/2024