Collector

TruService Community Federal Credit Union in Little Rock, AR is looking for an experienced consumer loan specialist to join our growing team. We are the oldest credit union in Arkansas serving the Central Arkansas area. We are committed to providing quality service to our members and community.

Position Description

The Collector will be responsible for 1st party collection efforts associated with delinquent loans and deposit accounts. This will include outbound efforts to contact members, maintain accounts and records, and work with third parties as required. The collector must be knowledgeable of collection, privacy and lending laws.

Job Duties and Responsibilities

Performs various duties as required to collect past due loans and overdrawn account balances including the following:

• Knowledgeable of laws concerning collection including repossession, foreclosure and bankruptcy.
• Monitor payments for late and/or delinquency status. Follow up on delinquent loan and non-sufficient share balance accounts. Ensure professional interface with members.
• Contact delinquent and over-draft members by telephone, text, e-mail and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Recommend workout plans to collect on overdue accounts, overdrawn accounts.
• Ensure that insurance is in force and titles are being obtained on all delinquent loans. Where force placed insurance has been added, notify members of default and monitor for additional collection problems.
• Update files and system accounts via the credit union’s loan recovery system.
• Skip trace on loan accounts.
• Make recommendations for repossession and/or charge off.
• Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
• Recommend when delinquent loans and overdraft accounts should be placed with collection agency. Monitor results and make changes as needed to ensure prompt recovery.
• Coordinate all efforts with manager and update at least weekly or as necessary.
• Perform other duties as assigned.
• Participate in educational events necessary to perform duties associated with position.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 16 – 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• collection: 1 year (Required)
• lending: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Little Rock, AR 72211: Relocate before starting work (Required)

Work Location: In person