4 Member Service Supervisor Jobs in Marquette, MI

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Member Service Supervisor

TruNorth Federal Credit Union

Marquette, MI | Full Time

$46k-56k (estimate)

4 Weeks Ago

Service Crew Member

Dairy Queen

Marquette, MI | Full Time

$21k-27k (estimate)

2 Months Ago

Member Service Specialist

TruNorth Federal Credit Union

Marquette, MI | Full Time

$34k-41k (estimate)

11 Months Ago

Part-Time Member Service Representative (Teller)

TruNorth Federal Credit Union

Marquette, MI | Part Time

$33k-41k (estimate)

1 Week Ago

Member Service Supervisor

$46k-56k (estimate)

Full Time | Wholesale 4 Weeks Ago

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TruNorth Federal Credit Union is Hiring a Member Service Supervisor Near Marquette, MI

Do you enjoy serving customers but are tired of the working hours of retail or food service? Looking for a career, not just another job? Many of our recent hires came from retail and food service establishments and tell us working in a credit union is “like retail but not retail.” They enjoy serving our members while appreciating a more consistent schedule and professional working environment that provides career advancement opportunities.

TruNorth Federal Credit Union is seeking a Member Services Supervisor to join their growing team in Marquette. TruNorth Federal Credit Union is a $215 million credit union with 2 branch locations and over 40 employees. This is a full-time nonexempt position.

The successful candidate for this position will serve as the working supervisor of the Marquette member services team reporting to the Branch Manager. The member service team is responsible for a broad variety of duties including opening/closing accounts, processing deposits/withdrawals, assisting members with checking account problems, performing a variety of account maintenance, and answering member questions regarding credit union products and service. This position requires excellent customer service skills, attention to detail to perform a variety of tasks with accuracy and efficiency, and a strong sense of personal integrity with the ability to communicate and work as a part of a larger team.

Primary Responsibilities:

Provide excellent internal and external member service responding to all member inquiries in a prompt and professional manner.
Lead a team of highly motivated and well-trained member services staff to ensure the credit union’s professional image is maintained by delivering services efficiently, in a professional manner, and in compliance with existing regulations and policies.
Handle escalated and complex member issues knowing when to see guidance from a higher authority or consulting with other departments.
Serve as a vault teller ensuring sufficient cash is on hand and fill/troubleshoot the ITMs.
Schedule employees based on transaction volume trends to ensure sufficient coverage.
Participate in interviews to select quality applicants for vacancies in coordination with Human Resources.
Conduct performance evaluations and disciplinary matters by providing feedback on individual team members’ performance knowing when to seek guidance from Human Resources.
Coordinate the training schedule for new team members and ongoing training needs for the team.
Solicit feedback from team members regarding logistics and pain points to recommend process improvements and efficiencies.
Represent the Marquette member services team in credit-union wide initiatives.

Knowledge, Skills & Abilities:

Strong knowledge of member service functions
Strong knowledge of all credit union policies, products, and services
Strong knowledge of external regulations
Excellent customer and member service skills
Excellent interpersonal, oral and written communication skills
Strong critical thinking and problem-solving skills
Organized with good attention to detail ensuring high accuracy and low error rates
Ability to organize work, train new employees, coach and motivate a team of staff
Ability to work independently, take initiative, and exercise good judgement
Ability to work as part of a larger organization-wide team
Ability to maintain a calm demeanor in stressful situations
Ability to handle sensitive information in a confidential manner
Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications
Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders