POSITION PURPOSE:

The Lead Host(ess) is the person responsible for overseeing the greeting and escorting guests to tables in the restaurant, under the general guidance of the Manager or Assistant Manager and within the limits of established and hotel policies and procedures. Monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction at all times.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average Percent of Time

25% Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

25% Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.

15% Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.

15% Perform opening and closing duties. Assist others with side work to include cleaning, stocking and folding napkins

10% Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend required meetings.
• Maintain an open line of communication between guests, management and service staff.
• Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests and ensuring guest satisfaction.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical ActivityFrequency

Sitting Rare

Walking Constant

Climbing stairs Occasional

Standing Constant

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Taste Occasional

Lifting/Carrying(#lbs) Frequent – up to 40 lbs.

Travel Never

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, events orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded area to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Prefer previous food & beverage experience.

LICENSES OR CERTIFICATES

Food Service Sanitation Required. Alcohol Service permit (if state required).

GROOMING

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.