Social Worker- BSW – Trumbull Regional Medical Center

We are fighting for a healthier world and a new era of wellness!

Over a decade ago, we set out to build an entirely different kind of health care company from the ground up—one that unlocks access to affordable, high-quality, and economically sustainable care and wellness in ways never imagined. Today, we are one of the largest private, physician-led health care networks—caring for millions of people across the U.S. Our transformative, fully integrated model represents a new beginning for America’s health care system and others around the world.

We have hospitals across 7 states serving over 800 communities, with more than 43,000 employees. We are ushering in a new day of world class health care. From renowned pediatricians, sports medicine specialists and cardiac surgeons to state-of-the-art hospitals, urgent care centers and medical practices, we can offer easier access to high-quality affordable health care to people nationwide — when they need it and where they want it.

At Trumbull Regional Medical Center, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

Benefits:

• Grow with a health system that supports career advancement
• Competitive Pay & Salary Increases
• Employee Referral Program
• Locations close to home, that support work-life balance
• Affordable Medical, Dental and Vision Coverage
• 401k via Fidelity, for eligible employees, with company match
• Tuition Assistance / Reimbursement
• Family atmosphere and team approach that provides flexibility
• Opportunities to grow your career, and not change your employer
• And much more!

Summary:

Responsible to Trumbull Regional Medical Center for supporting the corporate mission, vision, and values. Reporting to the Chief Quality Officer and working in partnership with the hospital administrative team to investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members and visitors. Develop, implement and participate in customer service and patient relations initiatives. Provide monthly accountability and variance analysis of customer service outcomes.

Minimum Qualifications:

• Bachelor’s degree in social work required.
• Current Ohio license as a Licensed Social Worker by Counselor Social Work Board required.
• The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.

Job Responsibilities, including, but not limited to:

• Responsible to Clinical Integration Group for providing professional counseling services directed towards assisting patients and families meet their psychosocial and discharge planning needs.
• Responsible to the customer for courteous, accurate, timely service.
• Collaborates with Care Coordinator to provide continuity of services, appropriately assesses patient needs, including psychosocial, financial, post-acute, supportive, potential abuse, spiritual, and ethnic needs if applicable, develops plan and coordinates post-hospital needs in a timely manner, maintains social service records and related documentation, demonstrates knowledge of Performance Improvement, serves as educational resource and maintains current knowledge, and performs other duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.