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Trulieve Grows One Patient at a Time
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https : / / www.trulieve.com
Requisition ID : 10418
Remote Work Available : No
Job Title : Senior Customer Service Representative
Department : Retail / Customer Care Service Center
Reports To : Customer Service Supervisor
FLSA Status : Regular Non-Exempt
ROLE SUMMARY :
We are a customer centric service center that supports our retail operation. We care deeply for our customers and look for opportunities to exceed their expectations.
The Senior Customer Service Representative role is important to the organization because they support not only our customer / consumers with issues and escalations, but they assist our Customer Service Representatives with questions and research issues.
The Senior Customer Service Representative will handle internal inbound phone calls from agents with questions about process and procedure issues and handle all escalations for the department.
These interactions whether assistance calls or escalations are formally documented and shared with leadership to understand coaching and training needs and to assess all escalations to understand root cause and develop new processes to improve the customer experience.
In addition, the Senior Customer Service Representative will support the review and revisions associated with all Customer Care policies, procedures, and job aides.
Although this role is specific to the Senior Customer Service Representatives’ job responsibilities, team members may be asked to assist with inbound phone calls and chat messaging as needed to support the business.
KEY DUTIES AND RESPONSIBILITIES :
SKILLS AND QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
REQUIRED / PREFERRED EXPERIENCE :
ADDITIONAL MINIMUM QUALIFICATIONS :
WORK SCHEDULE :
Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
This position will work an average of 40 hours per week and will be available after hours if an emergency situation should arise.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
Last updated : 2024-05-22
Full Time
Retail
$38k-48k (estimate)
05/23/2024
08/22/2024
trulieve.com
PENSACOLA, FL
3,000 - 7,500
2016
$500M - $1B
Retail
Trulieve is Florida's first Medical Marijuana dispensing organization. At Trulieve, we strive to bring you the relief you need in a product you can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.