ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Research bankruptcy case information utilizing U.S. Bankruptcy Court web sites and other third party resources.

2. Thorough knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and / or account documentation.

3. Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed.

4. Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations.

5. Collect and compile information, data, and forms for management of bankrupt accounts.

6. Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to.

7. Maintain a working knowledge of bankruptcy law and codes.

8. Maintain positive working relationships between peers and managers as well as clients, court personnel, attorneys, trustees, and other internal partners.

9. Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates into Bankruptcy Management.

10. Meet / exceed all performance metrics established by Bankruptcy and Default Management.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. 18 months of bankruptcy experience and / or...

3. Mastery of all skills expected at the Bankruptcy Production Specialist I role

4. Strong communications and analytical skills

5. Understanding of bankruptcy procedures

6. Exceptional when participating in a team environment

7. Excellent verbal and written communication skills

Preferred Qualifications :

1. Associate's paralegal degree or two years of legal secretarial or bankruptcy paralegal training

2. Prior experience working in a banking or corporate office environment

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Last updated : 2024-05-16