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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model. Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes. Provide guidance and direction to assist clients in completing their Mortgage Assistance Application. Notify and educate clients of all Investor /Insurer programs available while informing of the decision process. Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems. Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout. Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes. Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent education Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly Flexibility to adapt to frequently changing processes and procedures Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Understanding of Call Center telephony and technology

Preferred Qualifications:

Previous Mortgage Single Point of Contact Experience Two years of related experience Experience in mortgage, banking, financial risk, audit or compliance Knowledge of basic collection, mortgage servicing and default servicing concepts

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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