TruHome Solutions is a credit union-owned, full-service mortgage company providing a full range of services to credit unions and their members nationwide. TruHome is a company built by mortgage professionals who are approachable, knowledgeable, and service-minded. We seek to deliver Real. Simple. Service. to our credit union partners and members. Every time!
Headquartered in Overland Park, KS we’re always seeking service-minded, friendly people to work with us. As a premier employer in the Kansas City area, TruHome Solutions, offers excellent comprehensive benefits, a fun culture and good vibes! We focus on creating meaningful relationships with our credit union partners, their members, and our employees.
Are you ready to start a career with a stable and reputable company? Look no further! We're seeking a qualified candidate to join our dynamic team!

GENERAL FUNCTIONS:

This position is responsible for the compilation of all documentation necessary to garner approval on all first mortgage loans.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for delivery of exceptional service levels during the processing of the mortgage loans, to both the member and the client. Survey results to be at company’s standards at 95.00%.
• Able to carry a case load of 15-25 loans of all loan types.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Work with other departments to ensure the workflow or process is providing the best service to the members.
• Promotes honest and open communication throughout the credit union and with our clients.
• Perform other duties as assigned.
• Ability to handle sensitive information and maintain strict confidentiality.
• Flexible to work extended hours during heavy workload periods.
• Must be able to communicate fluently with Spanish and English calls.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of mortgage lending processes and practices.
• Strong attention to detail.
• High level of customer service skills.
• Ability to handle multiple tasks.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.

PHYSICAL ACTIVITIES:

In this position, individual will be expected to lift up to 20 pounds from time to time.

Also, must be able to stoop, bend, reach, or stand for extended periods of time. Must be able to sit and use a computer for extended periods of time.

WORKING CONDITIONS:

This position is expected to work in general office environment.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

• High school diploma or equivalent required.