Job Location Grand Chute - Appleton, WI Goodwill Industries of North Central Wisconsin is a nonprofit organization that exists to provide opportunities to people with disabilities and disadvantages. As a nonprofit, we use donations and shopping purchases to fund job training and more to make a life-changing impact on the people we serve throughout 35 counties in Wisconsin. The work we do is focused on advancing our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and neighbors in your community.

While receiving guidance from store leadership, the Production Support Specialist will seek to Elevate People by Eliminating Barriers to Employment through assisting and serving customers, ensuring they are delighted with their experience at Goodwill so that they choose to continue to shop and donate at Goodwill NCW.

**Key Responsibilities**

- Accepts donations by greeting the customer and assisting them as needed with bringing the donations in the door

- Treat donated items with respect and show appreciation to the customer

- Offer Donation Receipt and distribute Donation Coupons when applicable

- Cycle full Dandux of donations in First In- First Out order

- Proficiently pre-sort Dandux of donations

- Keep donation door neat/clean/organized

- Quality sort and price in one department/category

- Work with leader to determine what is needed on the floor/merchandising

- Request more material or product to keep production flowing

- Dump trash carts when full

- Ticket pre-priced new goods

- Assist with customer carryouts

- Store Recovery

**Benefit Notes:**

All team members are eligible for:

- Retirement plan

- Paid time-off

- Team member assistance program

- Health and wellness programs

- Team member discount card

In addition, full-time team members (30 hours or more per week) are eligible for:

- Health insurance

- Dental insurance

- Life insurance plan

- Optional dependent life insurance

- Short- and long-term disability plans

- Flexible spending plan

- Team member assistance program

- Educational assistance program

**Education, Skills and Experience**

- Customer service skills

- Willingness to jump in and help where needed

- Previous experience in a retail or warehouse environment is preferred

- At least a basic level of competency with computers to complete e-learning opportunities and utilize organizations intranet

- Experience in operating a power pallet jack, power stacker, pallet jack, flatbed, Tilt Master, dolly, tilt truck, Gaylord banding equipment or compactor is preferred

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be physically able to work with customers on the sales floor for long periods of time.

* Must be able to lift up to 50 pounds and do truck unloading and loading as needed.

* Extensive team member contact and frequent interruptions.

* Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.

* Operate cash register requiring repetitive hand movement and fine coordination.

* Travel to other locations may be required.

* Verbally communicate to exchange information.