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Associate Executive Director / Senior Living Guest Services Director

• Highly competitive pay!
• A free daily meal!

Are you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you! Truewood by Merrill Port Charlotte is currently accepting applications for a Senior Living Guest Services Director to help support residents within our beautiful community residents call home.

If you are a compassionate, caring, responsible, and honest individual who genuinely loves working with the senior population, we would love the opportunity to speak with you! Please APPLY TODAY!

Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business.

We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed.

We offer our employees:

• Highly competitive pay!
• Benefits that include medical, dental, vision, 401(k) with generous company match, vacation & sick time, holidays, and more!
• A free daily meal!
• A stable career with a long-term company committed to our team members for 30 years.
• A rapidly growing company with opportunities for advancement!

Our Guest Services Director is responsible for operations, acting as contact for staff, residents, prospects, community organizations, government agencies, and the public. In the absence of the General Manager, this position acts as the primary contact for the community.

• Maintains a high degree of resident satisfaction through delivery of an extraordinary guest service experience. Responding to residents needs and anticipating their unstated ones.
• Responsible for the creation, execution, and upkeep of the Community Guest Services Directory.
• Ensures the buildings, grounds and property are up to the community standards through the oversight of the housekeeping services.
• Develops and maintains relationships in the community with local business partners and organizations that will enhance the lifestyle and programming at the community.
• Manage all guest relations staff including Concierge, dining room, housekeeping, and activities staff to ensure that residents are active, engaged and content with the services provided.
• Coordinates and manages communication between residents and staff and follows up to ensure we resolve resident issues.
• Keeps current on competitive projects and programs in the marketplace.
• Assists General Manager with hiring, supervision direction and motivation for all department heads, supervisors, and team members. Maintains superior training and morale. Ensure training programs are effectively executed aimed towards flawless, professional, and high-class guest services.
• Promptly notifies the General Manager of emergencies and situations beyond the scope of your capabilities.

Consider applying to become a Guest Services Director with the Merrill Family of Senior Living Communities!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person