Shifts Available: Monday – Friday We are looking to fill the following shifts:

(7:20 am to 4:20 pm) or (8:00 am to 5:00 pm) or (8:30 am to 5:30 am) or (9:00 am to 6:00 pm) these are set shifts, once selected for a shift - it will be your regularly assigned schedule.

These shifts include SATURDAY rotations - one SATURDAY per month. 

TrueCare is more than just a place to work; it feels like home. Sound like a fit? We'd love to hear from you!

Position Summary

The Patient Service Representative or Call Center Agent is responsible for professionally answering incoming calls and responding to patients' inquiries. This includes entering and maintaining demographic an insurance eligibility in our Practice Management (PM) system, scheduling appointments through the PM system, answering questions about services, sending messages to clinical staff and forwarding calls for further triage. 

Duties

• Answer incoming calls in a polite and professional manner. 
• Register new patients using the Practice Management (PM) system. 
• Verify and update patient demographic information to include home address, email address, current telephone number(s), contact preference, accurate billing/insurance information, and the extended information screen in the PM system.
• Accurately verify and set insurance information for scheduled appointments in the PM system.
• Screen and process medical service requests and other inquiries consistent with departmental protocols and procedures. Transfer calls to correct department
• Accurately schedule appointments for patients into the PM system, according to scheduling guidelines.
• Make calls to reschedule appointments, when necessary.
• Bilingual Spanish

Requirements

• High School Diploma or equivalent.
• At least one (1) year experience in a call center experience
• Experience with data entry and Microsoft Office applications, including Outlook, Word and Excel. 
• Bilingual in Spanish 

At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.

Visit truecare.org to learn more! Health Inside. Come in! Salud Adentro. Bienvenido!