True North Equipment is seeking a dedicated and experienced Aftermarket Manager to lead the Parts and Service departments at our Baudette dealership location to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts & service sales, employee coaching, employee development, and inventory/expense control. As a key member of our leadership team, you will be responsible for managing parts & service department operations, overseeing all staff, and optimizing the parts & service departments

True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You!

It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

You’ll focus on:

• Leads daily parts and service operations through positive and professional working relationships with peers, management, and support resources, that deliver a constant commitment to teamwork and exemplary customer service.
• Champions recruitment, hiring, and training initiatives while collaborating with HR to identify and seize employee development opportunities.
• Develops, communicates, enforces, and monitors effective Parts & Service Department processes to ensure internal and external customer satisfaction.
• Execute Parts & Service department marketing plans to achieve departmental goals.
• Works with the Corporate Parts/Corporate Service Manager to develop and follow an annual parts & service department budget to provide realistic, attainable, and measurable parts sales and profit goals.
• Promotes and merchandises parts and accessories in conjunction with TNE/Simon marketing guidelines.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Ensures all parts warranty and return claims within the required time frame to receive maximum credit.
• Partners with Corporate Parts Analyst to maximize the use of all order programs to achieve management stock order goals.
• Assists with counter sales and after-hours calls to support customer needs, and answers incoming phone calls as needed and during peak on-call seasons.
• Provide exceptional customer service by delivering quality and timely service for our customers.
• Develop strong working relationships with our TNE customers to become their trusted partners for parts & service needs.
• Maintain effective department processes to ensure internal and external customer satisfaction.
• Focus on growth and profitable service department labor sales by building value in the marketplace.
• Support True North Product Optimization initiatives.
• Maintain a full-service delivery schedule for technicians and assign jobs according to their skills and knowledge.
• Review work orders for completeness and accuracy, ensuring timely customer billing.
• Ensure all department tools, equipment, and vehicles are in good working order.
• Collaborate effectively with team members to streamline operations and enhance customer satisfaction.
• Always adhere to safety protocols and guidelines to prevent accidents and ensure a secure working environment.
• Communicate effectively with customers, providing clear explanations of repair procedures and addressing any concerns or questions they may have.
• Demonstrate a commitment to continuous improvement by actively seeking feedback and implementing best practices in service delivery.
• Remain updated on cutting-edge technology in small engines and compact tractors through continuous training and participation in professional development programs.
• Maintain a positive and professional working relationship with peers, leadership, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Conduct yourself in the presence of customers and the community to present a professional image of True North Equipment
• Perform all other duties as assigned by TNE leadership professionally and efficiently.

What we are looking for:

• 3 years of parts or service management/leadership experience required.
• Technical background preferred.
• Background in ag equipment dealer operations, or trucking/automotive industry operations preferred
• Proficiency in standard computer applications such as Microsoft Office.
• Basic understanding of financial principles relative to service and parts department operations.
• Familiarity with John Deere equipment and systems is highly desirable.
• Ability to work independently with minimal supervision, while also functioning effectively as part of a team
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Excellent customer service skills
• Must be able to work TNE service department hours as scheduled including seasonal hours and seasonal Saturdays, and maintain reliable attendance.
• A valid driver's license and clean MVR are required to drive company-owned vehicles.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Total Rewards Package:

The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day!

• Salary: Depending on years of Parts & Service leadership experience.
• Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
• 401K: TNE offers 401K with company matching for qualified employees because who doesn’t want to save for retirement?
• PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it!
• Holidays: We have 7 paid holidays and a few other special days for you to spend with your favorite people.
• Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
• Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors’ appointments, too!
• Parental Leave: If you’re expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy!
• AND SO MUCH MORE!

All full-time hires must pass a pre-employment background check and drug/alcohol screening.

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status about public assistance.