Job Summary:

The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout process, for managing patient complaints, and for ensuring the office is well-organized.

Position Expectations and Responsibilities:

• Provide a courteous professional working environment
• Depending on the business need, provide operational oversight to a location in the absence of the Center Manager
  • Including the completion of end-of-day processes
• Escalates employee relations issues to Regional Director of Operations for guidance
• Maintain effective communication with patients, coworkers, and supervisor
• Maintain efficient patient flow
• Update patient demographics
• Interview patients for sliding fee scale services and update eligibility
• Verify insurances and set eligibility dates in system
• Call and remind the patients to bring in missing information to their appointment
• Collect payments and patient responsible balances
• Post charges to patient’s accounts
• Scan and import demographic and clinical documentation into patient charts
• Schedule appointments as needed
• Monitor patient schedule to accommodate walk-in patients
• Other responsibilities as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of one-year medical office management experience

Knowledge, Skills and Abilities:

• Customer friendly attitude
• Knowledge of ICD-10 & CPT codes
• Money and balancing skills
• Knowledge of bank deposits
• Good communication skills
• Able to function effectively under stress
• Good evaluative judgment
• Computer literacy
• Able to perform accurate data entry
• Ability to multi-task

Additional Qualifications:

• Bilingual a plus (Creole, Spanish)

Physical Requirements:

• Ability to sit and view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to handle and/or feel objects, tools, etc.

Relationship Reporting:

Reports to the Regional Director of Operations