JOB SUMMARY
The Care Coordinator II helps to ensure True Health provides the highest quality of services to their patients. This position addresses basic and complex support needs of the individual patient and assists in coordination of the therapeutic aspects of the services provided. This coordination will close care gaps for patients through education, assessing, monitoring, linking and advocation for individuals in conjunction with direct care providers. They function as a liaison between administration, staff, and patients to reach healthcare goals and keep the lines of communication open.
PRIMARY FUNCTIONS
1. Plan with the patient, family/caregiver, primary care provider, support staff, payers, and the community resources, to maximize healthcare responses, quality, and cost-effective outcomes.
2. Facilitate communication and coordination between members of the healthcare team, involve the patient in the decision-making process to minimize fragmentation in the services.
3. Educate the patient, family or caregiver, and members of the healthcare delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, care coordination, etc., so that timely and informed decisions can be made.
4. Empower the patient to problem-solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes.
5. Encourage the appropriate use of healthcare services and strive to improve quality of care and maintain cost effectiveness on a case-by-case basis.
6. Assist the patient in the safe transitioning of care to the next most appropriate level.
7. Other projects/duties as assigned
EDUCATION AND EXPERIENCE
1. Current Florida LPN License, active and in good standing, preferred
1. Certified Medical Assistant active and in good standing, considered
KNOWLEDGE, SKILLS, AND ABILITIES
2. One (1) year minimum experience in Clinical Care Coordination, Care Planning or Chronic Care Management.
3. Computer competency is required
4. One (1) year minimum experience with an EHR (Athena Health preferred)
ADDITIONAL QUALIFICATIONS
1. Bilingual is a plus (English/Spanish)
2. Must be a collaborator but able to work independently
3. Excellent spoken and written communications skills
4. Must have reliable transportation
RELATIONSHIP REPORTING
1. Reports to Quality Manager