Company Overview: 

Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Reporting to: Director of Business Operations

Job Summary: The Operations Manager directs the day-to-day operations of the recruitment office and oversees the management and operations including HHA services, personnel management, recruiting and compliance. He/she is responsible to ensure the recruitment office is branded, marketable and competitive to encourage caregivers to come and apply with the company.

The Operations Manager will perform the following job responsibilities:

• Implement application processes and welcoming strategies for all caregiver applicants
• Maintain professionalism and company values at the office location with both the caregivers and office staff
• Manage office personnel and participate in employee training and development 
• Maintain an electronic application process management for applicants applying at the recruitment office
• Routine follow-up with coordinators to ensure consistent communication is maintained with all applicants
• Manage application timeline for all caregiver applicants to encourage a quick and efficient turnaround time 
• Meet weekly and monthly quotas for caregiver applicants and new hires
• Maintain compliance of active Home Health Aides
• Direct the work of the compliance staff, hire and train new department coordinators as necessary
• Manage a comprehensive onboarding process for Caregivers that assures compliance with all clearing and credentialing requirements for new employees
• Oversee orientation and in-service classes, ensuring consistent classes to keep up with quantity of caregivers
• Represent the branch at all meetings with Directors and other Managers to review quotas, processes, and efficiencies
• Hold caregiver write-up meetings and take statements
• Serve as the liaison between the agency and caregivers
• Advise HR and Quality Assurance teams regarding the investigation of employee complaints and allegations of employee misconduct
• Cultivate strong, collaborative working relationships across the branch in order to anticipate and address key business issues

The Operations Manager will meet the following job requirements:

• High School Graduate or equivalent/ some college preferred 
• Computer literate with working knowledge of basic office software technology, HHA eXchange
• Patience and calm demeanor to deal with difficult scenarios
• Significant knowledge of relevant federal, New York State and New York City employment, labor and benefits laws and regulations.
• Strong leadership skills with ability to integrate organizational objectives and demonstrate a collaborative, solution-focused style
• Excellent written and oral communication skills
• Outstanding time management and multi-tasking abilities
• Self-directed and able to handle a heavy diverse workload while exhibiting a positive attitude
• Knowledge of HCS, JCAHO and DOH guidelines and requirements for home care

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.