SERVICE ADVISOR

This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair.
• Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
• Test drive vehicles or refer to the test technician as necessary.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Accomplish the forecast that has been established by management.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
• All other duties assigned.

JOB REQUIREMENTS:

• A passion for customer service
• Reliable & detail oriented
• Self-motivated
• Ability to multi-task in a fast paced, deadline driven environment
• Exceptional communication & follow-up skills
• Basic computer and phone skills
• Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs
• High school diploma or equivalent
• Ability to lift up to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel

BENEFITS:

• $20,000 Company-Paid Life Insurance and AD&D
• BCBS Health – Employee contribution decreases with tenure
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• Paid Time Off Plan

We have a family-friendly environment with a business casual dress code.

Drug Testing is required.

EOE

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Service Advisor: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person