About TruckSmarter

Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world — from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment.

To reshape the industry, at TruckSmarter, our focus is first on truck drivers.

Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that — and we need your help.

The Role

We are looking for a team member who is excited to support our growing fintech business by providing a world class customer experience to our factoring and banking users.

What Excites You  

• Providing outstanding customer service, resolving complaints by investigating issues and composing responses and monitoring standards

• Handling a high-volume of interactions and speaking with confidence to lead through the decision-making process

• Solving complex problems and a willingness to dig deep into customer related issues. 

• Delivering excellent communications across the organization and to clients, both written business correspondence and verbal

• Working collaboratively with other departments to resolve issues and exceed client’s service expectations, specifically with sales and engineering departments

What Excites Us 

• Freight Obsessed → you have a strong understanding of and passion for the trucking industry 

• Customer Centric → you have a love for customer service and are willing to handle upwards of 50 inbound and outbound support phone calls per day 

• Resourcefulness → you thrive in objection-handling & never give up in finding a working solution 

• Ownership mentality → we believe that no job is beneath anybody & we see things through to the end 

• Minimum of one (1) year of experience in logistics industry and/or equivalent combination of education and experience

• High school diploma or equivalent; bachelor's degree preferred