Truck Sales & Service, Inc. is seeking a dedicated Service Advisor to join our team in Marietta, OH. As a Service Advisor, you will play a crucial role in maintaining high customer satisfaction by performing your duties in accordance with our dealership practices and procedures. Our service department is an essential part of our dealership, and your ability to build open, honest, and trusting relationships with customers and other departments is vital to our success. We offer competitive pay and great benefits, making Truck Sales & Service, Inc. an excellent place to grow your career.

Responsibilities

• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs, contacting customer and invoicing.
• Coordinate receipt and flow of all incoming work, communication with customers, and constant communication with all other internal departments.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Understand, communicate, and evaluate all vendor and Navistar warranty guidelines, approval processes, and policies during the write-up and repair process.
• Establish customer’s method of payment, purchase order requirements, and estimate requirements if needed at the time of write-up.
• Investigate progress of vehicle repairs and contact customer with status changes/promise time as required.
• Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
• Utilize Service Portal at the time of write-up.
• Review C.O.D. repair orders to ensure the vehicle and keys are on premises.
• Contact customers regarding any additions or changes to the repair of their vehicle, if required.
• Explain cost and time requirements in detail and obtain the proper authorization before any additional repairs are made.

Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Knowledge of warranty policies and product changes
• Experience with Service Portal is a plus

Benefits

• Competitive pay
• Great benefits package
• Opportunities for growth and advancement within the company