About Our Company:

Providing exceptional, person-centered care to home-based clients has been our mission since our company opened two decades ago. We pride ourselves on our ability to adapt to the changing needs of our clientele, staying current with innovative approaches to care, utilizing technology to streamline communication, and providing excellent customer service. Additionally, our commitment to diversity and inclusion is reflected in our team of direct care employees and office staff as well as our clients. We believe all individuals deserve to be treated with the utmost dignity and respect, and we celebrate what makes our employees and clients both unique and a part of the communities they hold dear.

Nature of job: The office manager is a client-facing professional appointed to coordinate the activities and documentation of the agency.

Knowledge, Skills, and Abilities Required: The office manager must meet the following qualifications:

• Ability to hire, onboard, manage, and lead a robust team of office staff and direct care employees
• Effectively convert inside sales to foster company growth in alignment with company mission and values
• Must be highly motivated, growth-oriented, and a team player
• Must be able to communicate clearly and effectively, orally and in writing
• Must have strong organizational skills, discretion, and attention to detail
• Must be dependable and have a patient, welcoming personality
• Office and clerical skills, including software experience with Word, Excel and other applications
• Excellent customer services skills and a consistently professional demeanor
• Ability to identify and solve problems in a timely manner
• Ability to respond promptly and compassionately to client and family needs
• Must have the ability and desire to learn new things and skills.
• Satisfactory background screening results

Scope of Position: Reports to the director of operations

Major Responsibilities: The office manager manages client and employee interactions, files, required documents and is responsible for:

• Managing and leading schedulers and direct care staff, including hiring, onboarding, scheduling, evaluating, coaching, and terminating
• Scheduling, on-call responsibilities, and managing incoming communications (telephone, email, mail, etc.)
• Demonstrating and inspiring employees to operate in accordance with company values
• Communicating directives from upper management to staff in an accurate and efficient manner
• Managing inside sales and provide prospective clients, family members, and referral sources with excellent customer service to increase client conversions and drive business growth
• Overseeing the maintenance and management of client and employee files
• Data entry into computer programs used in office
• Other office and clerical activities as directed
• Any other duty requested to maintain the operations of the business

Job Type: Full-time

Pay: From $14.00 per hour

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Moultrie, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: In person