Title: Front Desk Agent
Position: Part-Time
Pay: starting at $15

In search of a self-starting, motivated and outgoing individual for our Front Desk at the brand new Tru by Hilton Traverse City. The appropriate candidate will be reliable and driven to learn in a fast paced environment. Experience is not necessary but is a plus. Evening and weekend availability is required to be considered for this position. Cross-training opportunities.

Essential Function:

• Provide the highest level of service to the guest at all times
• Promptly and effectively deal with guest requests and complaints; Inform management of same
• Check guests in and out in a friendly manner
• Post guest charges and compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required; Post, correct or adjust charges to guest accounts as necessary
• Handle guest mail/faxes and messages per established procedures
• Promote and be knowledgeable of brand standard preferred guest discount program
• Develop a thorough knowledge of hotel staff, room locations, amenities, and selling strategies
• Accurately handle future and same day reservations or take walk-in guests
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests; Offer and properly handle wake-up requests
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Open and close shift, make cash drops, ensure all credit cards, cash and change are balanced throughout shift
• Be knowledge of hotel credit, cash in advance, and check cashing procedures
• Properly assign rooms based on room locations, rate, room selling strategies, and guaranteed or requested room types
• Have daily knowledge of groups or functions in-house and local current events; Promote local area and businesses
• Communicate with Sales and Housekeeping regarding status of groups and VIP arrivals
• Assist with laundry as needed (sorting, operating washing machines, folding, stain treatments, etc.)
• Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking
• All other duties as assigned by a supervisor, of which you are capable

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you available to work 3p-11p shifts?
• Are you able to work weekends?
• Have you ever applied to or worked at another property managed by North Mich Hospitality Management? (Fairfield by Marriott in Traverse City, Gaylord & Marquette, Residence Inn East Lansing or TownePlace Suites East Lansing)

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person