We are looking for a Guest Services Rep. to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Their responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure, as a member of our our front-desk staff, to offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, storage and check-in/check-out processes, we’d like to meet you. Previous experience encouraged, but not mandatory. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Complete check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like wakeup calls
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Effectively communication with guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast options
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers to provide an overall comfortable guest experience
• Analyze customer feedback from online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
• Maintain the lobby and supervise when needed

Skills

• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Required)
• Hotel: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person