The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel, heating oil and/or lubricant deliveries throughout the geographic area.

Major Responsibilities:

• Coordinating and administering all Gas and Fuel traffic functions relating to freight delivery. Responsible for all incoming/outgoing dispatch phone calls daily.
• Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading, i.e. Pink Slip) to the Administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
• Coordinates deliveries and orders to keep Drivers within the daily hours allowed by the Dot (Department of Transportation)
• In the event of a fuel shortage and a blanket Driver exemption notification is provided by the State to exceed the daily hours, Dispatchers would assist with disseminating deliveries to Drivers to meet customer needs and communicates with management and the Safety Department to ensure Driver safety.
• Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
• Coordinates with Management, Drivers, and Customers to fulfill customer orders.
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
• Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
• Scheduling all inbound and outbound trucks daily
• Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
• Handles all requests, orders and complaints from customers daily. Provides accurate accident, safety and various other related reporting as required
• Works with Marketing Department to balance schedule on all inbound movement.
• Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
• On-call nights and rotating weekends as assigned
• Tracks, monitors and orders railcars and communicate with CP for spotting and releasing railcars as applicable
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure
• Ensures that confidentiality of data collected and stored are maintained
• Employee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for ensuring the technical accuracy of their work and maintaining good working relations, both internal and external to Parkland USA. Self-direction and motivation are also expected.
• Must meet performance expectations and complete all duties as assigned.

Qualifications:

• High School Diploma or GED
• Proficiency in Microsoft Office applications
• Proficient verbal and written communication skills
• Attention to detail and high level of accuracy
• Ability to manage priorities and workflow
• Flexibility to work within constantly changing priorities
• Ability to work independently

We Offer:

• Flexible medical and dental package options for employee and family with a significant employer contribution
• A focus on healthy living through wellness initiatives and an annual fitness reimbursement program with health savings account contribution eligibility up to $1,000/year (for high deductible health plans only)
• Company provided Life, AD&D, and Long-Term Disability Insurance
• Employee and Family Assistance Program
• 401K w/ up to 5% match
• PTO and paid holidays
• In-house learning and development opportunities, leadership training, international opportunities
• Participation in Parkland Pledge, an employee-driven charitable giving program

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an equal opportunity employer.

Parkland USA is committed to equal employment opportunity for all persons. All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.

Skills

• Dispatch
• Logistics
• Attention to Detail

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well